Inventeurs, Dror Zernik, Moshe Avlagon, Hovav Lapidot. Cessionnaire d'origine, E-Glue Software Technologies Ltd. .... Currently available analytical customer relation management (CRM) systems rely on pre-defined analysis of trends as well as of prior knowledge of each ...... Owner name: NICE-SYSTEMS LTD., ISRAEL.
The proposed system comprises a module for quality evaluation of agents skills and/or of compliance with business ... Inventors, Omer Geva, Moshe Avlagon, Horav Lapidot, Dror Zernik. Original Assignee, Nice-Systems Ltd.