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LinkedIn: Liliana Petrova - Bulgaria | LinkedIn
View Liliana Petrova's (Bulgaria) professional profile on LinkedIn. LinkedIn is the world's largest business network, helping professionals like Liliana Petrova ...
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Liliana Petrova's Email & Phone - National Grid - Brooklyn, New York
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Immigration and Women: Understanding the American Experience - Susan...
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The popular debate around contemporary U.S. immigration tends to conjure images of men waiting on the side of the road for construction jobs, working in...
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Liliana PETROVA personal appointments - Find and update company...
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Petrova, Liliana [WorldCat Identities]
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Liliana Petrova, CCXP | Berufsprofil - LinkedIn
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Liliana Petrova | LinkedIn
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View Liliana Petrova's professional profile on LinkedIn. LinkedIn is the world's largest business network, helping professionals like Liliana Petrova discover ...
Big Fails: FedEx Omnichannel Disaster | Liliana Petrova, CCXP ...
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In our CX Bold Moves series we cover customer-focused companies that are willing to adapt, take risks and discover new ways of staying ...
Brand Image ROI | Liliana Petrova, CCXP | Pulse | LinkedIn
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Two weeks ago we discussed the power of employee engagement for your brand and the true meaning and ROI of a working corporate culture.
CX Bold Moves: New York Times Beats Google | Liliana Petrova, CCXP
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One of the most disrupted industries in the last 10 years is the newspaper media. Newspapers have always had a certain sophistication, history ...
CX Design - Make the Customer Know Who You Are | Liliana Petrova ...
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If there is one moment when you can self-destruct the business case of Customer Experience it is the moment you agree with the statement that ...
CX Design – How Do You Want Customers To Feel? | Liliana Petrova ...
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It is important to think through the emotions you are designing, since those emotions will trigger repeat business. As Maya Angelou said ...
CX Pro Tip: Own the Customer Experience | Liliana Petrova, CCXP ...
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Often, CX professionals do not believe they impact CX design and experience for their customers. Why? What is the cause of this disconnect?
CX and the Gift of Time | Liliana Petrova, CCXP | Pulse | LinkedIn
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Time is the most precious gift in life. If you think about it, time is the one thing we all want more of. As we get older and busier, time gets even ...
How Smart do Humans Want AI to Get? | Liliana Petrova, CCXP ...
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Last month we covered the basics of AI and what it is in theory. Today we will talk more about the existing practical applications of AI and reflect ...
How Well Do You Understand AI Applications? | Liliana Petrova, CCXP
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In the last week I spoke about AI at the Argyle Forum webinar and at the ConnectID Conference in Washington, DC. Technology is emerging ...
How to Sell the C-Suite on Customer Experience | Liliana Petrova ...
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You finally got your big career break and you are leading a project that requires executive approval. Now what? Intuitively you know that this is ...
Is AI really the answer? | Liliana Petrova, CCXP | Pulse | LinkedIn
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Last week we shared some of the pitfalls of implementing self-service and highlighted the importance of strategic and empathetic ...
Let's Get you Certified as a CX Professional! | Liliana Petrova, CCXP ...
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Like all mature professions, customer experience has a certification that is internationally recognized. Adding it to your resume will signal to the ...
What Will CX Look Like in 2018? | Liliana Petrova, CCXP | Pulse ...
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This year JetBlue and the customer experience team celebrated Customer Experience Day (October 3rd) by hosting a panel of exceptional ...
When not to invest in Self-Service technology? | Liliana Petrova ...
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Every progressive brand today aspires to have more self-service. Very few implement self-service successfully. Self-service is a new tool to ...
Where Should CX Sit at the Table? | Liliana Petrova, CCXP | Pulse ...
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Before we begin talking about where CX should sit in the organization, I want to clarify one thing. Customer Experience is not a single person.
Why I Don't Love Chatbots | Liliana Petrova, CCXP | Pulse | LinkedIn
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Today, we tackle the value proposition that chat bots are more valuable to companies than customers. I reject this. The ROI simply is not there, ...
Liliana Petrova, CCXP - LinkedIn
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Two weeks ago we urged you to find CX problems and fix them instead of diagnosing and mapping them. That is the right strategy when you ...
#CXTHUS Exchange Insights – Winners and Losers? - LinkedIn
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Liliana Petrova, CCXP. Visionary, Strategist, Customer Experience Professional and Blogger (@DoingCXRight). Follow. 0 comments.
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