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August Issue of my Newsletter Available - LinkedIn
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William Durr. Principal at Contact Center Consulting. Follow. 0 comments. article-comment__guest-image. Sign in to leave your comment ...
December Issue Enterprise WFO Newsletter - LinkedIn
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William Durr | LinkedInwww.linkedin.com › today › author › williamdurr
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Check out professional insights posted by William Durr, Principal at Contact Center Consulting.
Contact Center Industry Standards - LinkedIn
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Contact Center Operational Models - LinkedInwww.linkedin.com › pulse › conta...
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Contact Centers High Water Mark? - LinkedInwww.linkedin.com › pulse › conta...
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Contact Center Industry Standards - LinkedInwww.linkedin.com › pulse › contact-center-indus...
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The Science Behind Performance Management Part 1 - LinkedInwww.linkedin.com › pulse › scienc...
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5 Reasons to Use Home Agents - LinkedInwww.linkedin.com › pulse › 5-reas...
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Big Data Considered - LinkedInwww.linkedin.com › pulse › big-d...
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Cost Justification Issues - LinkedInwww.linkedin.com › pulse › cost-j...
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William Durr. Principal at Contact Center Consulting. Follow. #cost justification, #contact center management. 1 comment.
Workforce Management - Becoming More About Management - LinkedIn
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Gartner's Technology Hype Cycle - LinkedInwww.linkedin.com › pulse › gartne...
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The Cachet of Trust - LinkedInwww.linkedin.com › cachet-trust-william-durr
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Gold Collar Agents - LinkedInwww.linkedin.com › pulse › gold-...
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Is Customer Engagement Over-Rated? - LinkedInwww.linkedin.com › pulse › custo...
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The Gig Economy and WFM Software - LinkedInwww.linkedin.com › pulse › gig-economy-wfm-s...
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Personalized Service: The Death of Privacy - LinkedInwww.linkedin.com › pulse › perso...
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QM & WFM Entropy - Part 2 - LinkedInwww.linkedin.com › pulse › qm-w...
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William Durr. Principal at Contact Center Consulting. Follow. workforce management, quality monitoring, contact center management.
QM and WFM Entropy - LinkedInwww.linkedin.com › pulse › qm-w...
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William Durr. Principal at Contact Center Consulting. Follow. Workforce Management; Quality Monitoring. 0 comments.
Quality Management - Part 1 - LinkedInwww.linkedin.com › pulse › qualit...
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Skills Gone Wild - LinkedInwww.linkedin.com › pulse › skills-...
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William Durr. Principal at Contact Center Consulting. Follow. Skill routing; contact center management; workforce management. 0 comments.
Stop Satisficing - LinkedInwww.linkedin.com › pulse › stop-s...
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Unintended Adherence Consequences - LinkedInwww.linkedin.com › pulse › uninte...
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Vendor Accountability - LinkedInwww.linkedin.com › pulse › vendo...
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Whither Workforce Optimization? - LinkedInwww.linkedin.com › pulse › whith...
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Workforce Management Issues - LinkedInwww.linkedin.com › pulse › workf...
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William Durr. Principal at Contact Center Consulting. Follow. workforce management; schedule adherence; back office workforce management.
New Insights on Selling and Service - LinkedIn
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