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The Innovation Game: Why your ability to innovate is what will keep...
itnation.lu
As Harald Fanderl of McKinsey says; 'When a customer is satisfied with a company, they are…lower in…cost to serve, but also have a higher potential to be ...
Your customers are speaking - but are you really listening? -...
www.marketingtechnews.net
Your customers are speaking – but are you really listening? By Harald Fanderl | 30th October | McKinsey's European Marketing & Sales Practice ...
McKinsey & Company Named a Leader in Customer Experience Strategy...
www.consultingpoint.com
McKinsey & Company announced that it has been named a leader in Forrester's
The Forrester Wave™: Customer Experience Strategy Consulting Practices
Customer Experience: Eine unvergessliche Reise für den Kundenwww.handelsblatt.com › adv › net-zero-tech › customer-experience-eine-u...
www.handelsblatt.com
· ... mit diesem oder anderen Unternehmen“, erklärt Harald Fanderl. Die Customer Experience wird über die gesamte Kundenreise wahrgenommen.
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